Policies, Privacy, & Terms

At Green Care Everywhere, we care deeply about safe, ethical, and transparent care.

This page explains how our telehealth practice works from a legal and policy standpoint, including:

How and where our services can be used
Your responsibilities as a patient or website visitor
Our privacy and data practices
Our cash-pay, cancellation, and refund policies

Please read this page carefully. If you have questions, you can always contact us at info@greencareeverywhere.com or through your patient portal.

Practice Scope &
Telehealth Disclaimer

Green Care Everywhere is a nurse practitioner–led, cash-pay telehealth practice serving adults 18 years and older who are physically located in Ohio at the time of their visit.

Our services are provided via secure video telehealth and focus on:

Acute, non-emergent medical concerns
Chronic condition management for stable conditions
Metabolic and weight management support through our Metabolic Reset Program

We do not provide:

Emergency or urgent life-saving care
Care for children or adolescents under 18
Obstetric care or high-risk specialty care
In-person examinations or procedures

Telehealth has limitations. Because we cannot perform a hands-on exam or certain tests during a virtual visit, some symptoms and conditions may not be appropriate for telehealth. In those cases, we will direct you to in-person care (urgent care, primary care, or the emergency department), and we may not be able to complete your visit.

Use of this website and/or scheduling a telehealth appointment does not guarantee that your condition is appropriate for telehealth, and we reserve the right to redirect you to a higher level of care when clinically indicated

Emergency & Crisis Situations

Green Care Everywhere is not an emergency service and does not provide 24/7 crisis care.

If you are experiencing any of the following, you should call 911 or go to the nearest emergency department immediately:

Chest pain, pressure, or tightness
Difficulty breathing or shortness of breath at rest
Signs of stroke (sudden weakness, facial droop, difficulty speaking, confusion, sudden vision loss)
Severe abdominal pain, uncontrolled vomiting, or signs of internal bleeding
Serious injury, major trauma, or uncontrolled bleeding
High fever with stiff neck, confusion, or rash
Suicidal thoughts with a plan or intent, homicidal thoughts, or psychosis

You should not use our website, contact form, portal messaging, or appointment booking system for emergency or life-threatening concerns.

If, during a telehealth visit, we believe your symptoms may represent an emergency or require immediate in-person evaluation, we will advise you to seek emergency care. Continuing in a telehealth visit is not appropriate in those situations.

Cash-Pay Practice, Insurance, and Medicare

Green Care Everywhere is a cash-based practice:

We do not bill commercial insurance, Medicaid, or any third-party payors.
We do not participate in Medicare and do not bill Medicare for services.

Patients are responsible for payment at the time of booking or service. If you have private insurance or HSA/FSA benefits:

You may request a receipt or superbill to submit to your plan; any reimbursement is between you and your insurer and is not guaranteed.
HSA/FSA eligibility depends on your plan’s rules; you are responsible for confirming eligibility with your plan.

Because we do not participate in Medicare:

Green Care Everywhere is unable to treat any medicare beneficiaries at this time

We are transparent about pricing, and current fees for each visit type and program are listed on our Services & Pricing and Metabolic Reset Program pages.

Privacy & Use of Information

Website Use & Non-Medical Data

When you visit our website, we may collect limited information such as:

Pages viewed and general site usage
Information you voluntarily submit via contact forms (name, email, brief message)

This information is used to:

Respond to inquiries
Improve our website and services

We do not sell your information to third parties.

Patient Portal & Medical Information

All medical information and communication related to your care is handled primarily through our secure electronic medical record and patient portal (Carepatron).

Through the portal, you may:

Complete intake and consent forms
Book and manage appointments
View After Visit Summaries and documents
Exchange secure messages with your clinician

Medical information shared in the portal is used solely for:

Providing clinical care
Practice operations (e.g., scheduling, payments)
Legal, regulatory, or quality assurance purposes as required

We use reasonable technical, administrative, and physical safeguards to protect your information. No system is completely risk-free; by using telehealth and digital tools, you acknowledge that there is always some inherent risk with electronic communication.

If you have specific questions about how your information is handled, please contact us directly.

Website Terms of Use

Informational Purposes Only

The content on this website is for general informational and educational purposes only and:

Is not a substitute for personalized medical advice, diagnosis, or treatment
Does not create a patient–provider relationship by itself

You should not rely on any general information on this site to make medical decisions for yourself or others. Always consult a qualified healthcare professional for specific medical questions.

No Guarantees

We strive to provide clear, accurate information but do not guarantee that:

All content is complete, current, or error-free
The website will be available at all times without interruption

Use of this website is at your own risk.

Age Restriction

Our services and this website are intended for adults 18 years and older. We do not knowingly provide services to minors.

No-Show, Cancellation, and Refund Policy

We reserve appointment times specifically for you. Because we are a small, time-based practice, late cancellations and no-shows affect access for other patients.

The summary below aligns with our full policy and Carepatron booking settings.

General Principles

Payment is collected at the time of booking.
Cancellations and refunds are based on how far in advance you cancel.
All times are based on Eastern Time (ET).

Acute Telehealth Visits

These visits are high-demand and same-day or near same-day.
If you cancel or do not attend your acute/urgent telehealth visit after booking, the visit is non-refundable, due to limited appointment slots.
If we must cancel or reschedule for our own reasons (illness, technical issues on our side), you will be offered a reschedule or refund.

Chronic Care Visits & Follow-Up Visits

New or established chronic care visits must be canceled or rescheduled at least 24 hours before the appointment time to receive a full refund or credit.
Cancellations made less than 24 hours before the appointment, or no-shows, are not refundable.

Metabolic Reset

Because these visits involve more preparation and are often part of ongoing programs:

All Metabolic Reset appointments must be canceled at least 24 hours in advance to receive a full refund or credit.
Cancellations made less than 24 hours before the appointment, and no-shows, are not refundable for these services.

Late Arrival

We allow a 5-minute grace period from your scheduled start time.
If you are more than 5 minutes late, we may not be able to complete the visit and it may be treated as a no-show, with no refund provided.
If you join your telehealth visit late but within 5 minutes, the appointment will still end at its scheduled time.

Extenuating Circumstances

We understand that emergencies happen. In rare, documented situations (e.g., serious illness, true emergencies), we may, at our discretion:

Offer a one-time courtesy refund, or
Offer a one-time courtesy reschedule

These exceptions are not guaranteed and are considered on a case-by-case basis.

HSA/FSA Payments & Receipts

If you have a Health Savings Account (HSA) or Flexible Spending Account (FSA), you may be able to use those funds to pay for eligible medical services.

Eligibility is determined by your individual plan, not by Green Care Everywhere.
Upon request, we can provide a detailed receipt that includes diagnosis codes and procedure descriptions, which you can submit to your HSA/FSA or insurer.
We cannot guarantee that your plan will reimburse you and we are not responsible for denied claims.

Changes to These Policies

We may update these policies from time to time to reflect changes in:

Laws or regulations
Our practice operations
Technology or platform changes

When we update this page, the “Effective Date” at the bottom will be revised. Your continued use of our website and services after changes are posted indicates your acceptance of the updated policies.

Contact Information & Effective Date

If you have questions about these policies, please contact:

Green Care Everywhere

Email: info@GreenCareEverywhere.com

Location: Telehealth practice serving adult patients in Ohio

Effective Date: [March 1, 2026]